Position: Senior Director, Operations

Let us welcome you home.

Optima Living operates Independent Living, Assisted Living, Supportive Living and Memory Care communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada.

Our Vision: For every person to feel at home.

This is truly supported by our credo. “Let us welcome you home.” All of us here feel it is an honour to work with our residents and we advocate a resident-centered approach where the Resident, is the focus of all our endeavours.

As the Senior Director, Operations, you are responsible for planning and executing operational policies and objectives, and will support the General Managers and Regional operation oversee all aspects of operations of each location. This includes, understanding finances, occupancy, building maintenance, employee and labour relations, as well as coaching and mentorship.

Responsibilities

• Develop and execute strategies, deploy tactics to attain short and long-term financial, mission-critical operational goals

• Implement operational processes, produce sustainable growth, and minimize risk

• Ensure compliance with standards and regulations

• Lead accreditation and audit compliance strategic process

• Monitor financial and operational metrics, measure against organizational objectives

• Oversee all aspects of the day-to-day operations of each location, including finance, budget planning, sales and marketing;

• Manage budgets and monitor labour costs

• Oversee the management of capital expenditure projects as undertaken by each location, plan projects in accordance with approved guidelines and ensure expenditures meet cost projections and completion deadlines

• Ensure each location delivers the highest the level of care and attention to our residents

• Manage strong relationships with key stakeholders at Health Authorities, capital partners, families and residents, and the community at large

• Liaise with clinical quality specialist to ensure sound clinical practices are implemented and maintained at each location

• Lead by example through professional operations and communication

• Evaluate performance for General Managers at each location

• Support the leadership team at each location with Human Resources management

• Conduct routine inspections of services provided at each location

• Ensure optimum occupancy, revenue, and profitability for each location

• Understand current market trends and competition

• Travel is required

• Other duties as assigned to support operational requirements

Qualifications and Experience

• Minimum (8) eight years senior living and care industry experience as a senior leader

• Completion of degree in Business Administration, Healthcare, Finance, or related discipline

• Valid driver’s licensed required for travel

• Experience with unionized environment is preferred

• Exceptional interpersonal and leadership skills

• Superior organizational skills with the ability to work in a fast-paced environment

• Superior oral and written communication skills, fluently in English

• Demonstrate the ability to prioritize and problem solve

• High integrity and a strong sense of ethics as well as the ability to handle sensitive information with tact and discretion

• Strong computer literacy skills

• Strong financial acumen is required

• Position will be based in British Columbia